CANCELLATION & REFUND POLICY

ZUDIMA Lifestyle Private Limited ("ZUDIMA", "we", "our", or "us") operates ZACMART, its official digital commerce platform, and the ZUDIMA Ambassador Community (ZAC), the Company's official community program.

We are committed to providing a fair, transparent, and customer-friendly cancellation and refund process while maintaining the integrity of the Community Commerce Distribution Model (CCDM).

1. Order Cancellation by Customers

Customers and Community Members may cancel an order only before it has been processed and dispatched.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may qualify for return, replacement, or refund in accordance with the Company's Return, Refund & Replacement Policy.

Orders may be cancelled by:

Logging into the customer account on ZACMART (where available); or
Contacting the ZUDIMA Customer Support Team through the official support channels.

2. Order Cancellation by the Company

The Company reserves the right to cancel any order under circumstances including, but not limited to:

Product unavailability or stock shortages.
Pricing, product listing, or technical errors.
Payment verification failure.
Suspected fraudulent, unauthorised, or unlawful transactions.
Compliance with applicable legal or regulatory requirements.
Operational circumstances preventing successful order fulfilment.

Where the Company cancels an order after successful payment, the eligible refund amount will be processed through the original payment method or another method determined by the Company.

3. Refund Process

Refunds for cancelled orders will be initiated after cancellation has been confirmed.

Refunds relating to returned products will be initiated only after:

Receipt of the returned product.
Inspection and verification of the returned product.
Approval of the return under the Company's Return, Refund & Replacement Policy.

Processing time may vary depending on payment gateways, banking institutions, or payment service providers.

Under normal circumstances, approved refunds are processed within 5–7 business days after initiation.

4. Community Reward Adjustments

Community Rewards under the Community Commerce Distribution Model (CCDM) are generated exclusively from eligible product purchases.

If an order is cancelled, refunded, reversed, returned, or otherwise becomes ineligible, the corresponding transaction shall not qualify for Community Rewards.

Accordingly, any Community Rewards associated with that transaction, including but not limited to:

First Qualifying Purchase Reward
Direct Community Rewards
ZAC Recognition Rewards
Partner Store Rewards
Any other Community Reward generated from the affected transaction

may be adjusted, reversed, or recovered where applicable.

Where Community Rewards have already been credited, the Company reserves the right to:

Reverse the credited Community Rewards.
Recover the corresponding amount from the recipient's Community Wallet.
Offset the recoverable amount against future Community Rewards or withdrawal requests.
Make necessary adjustments to Community Reward distributions relating to the affected transaction.

5. Fraud Prevention

The Company reserves the right to refuse cancellation requests, refunds, Community Reward adjustments, or other related requests where fraud, abuse of Company policies, misuse of the platform, or suspicious activity is reasonably suspected.

Appropriate action, including account restriction, suspension, termination, recovery of Community Rewards, or any other action permitted under applicable laws and Company policies, may be taken.

6. Policy Changes

ZUDIMA Lifestyle Private Limited reserves the right to modify or update this Cancellation & Refund Policy at any time to reflect changes in applicable laws, regulatory requirements, operational requirements, product offerings, or business needs.

Any revised version shall become effective from the date it is published on ZACMART and shall supersede all previous versions.

7. Contact Us

If you have any questions regarding this Cancellation & Refund Policy or require assistance with order cancellations or refunds, please contact the ZUDIMA Support Team through the official contact channels published on ZACMART.