GRIEVANCE & COMPLAINT PORTAL

We are committed to resolving your concerns promptly. Please register your grievance below or contact our designated Grievance Officer under Consumer Protection Rules 2020.

Register a Complaint

Fill out the details below and our grievance officer will respond within 48 business hours.

Full Name *

Email Address *

Phone / Mobile

Order / Member ID

Complaint Category *

Detailed Description *

Grievance Officer

Appointed pursuant to Consumer Protection (E-Commerce) Rules, 2020:

Designated Officer

Grievance Redressal Officer

grievance@zacmart.com

Direct Helpline

+91 6282829394

Working Hours

Mon – Fri, 10:00 AM – 5:00 PM IST

Escalation Mechanism

1. Ticket Acknowledgment: Within 48 business hours of receipt.

2. Redressal Window: Maximum of 30 days from the date of lodging.

3. Right to Appeal: If unsatisfied, customers may request re-evaluation by the Compliance Board.