SELLER / VENDOR AGREEMENT

The Official Terms and Conditions for Selling on ZACMART

Welcome to ZACMART, the official digital commerce and marketplace platform owned and operated by ZUDIMA Lifestyle Private Limited ("ZACMART", "Company", "we", "our", or "us").

This Seller / Vendor Agreement ("Agreement") governs the relationship between ZUDIMA Lifestyle Private Limited and every Seller or Vendor ("Seller", "Vendor", "you", or "your") who registers, lists, markets, or sells products through ZACMART.

By registering as a Seller or Vendor, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement and all applicable Company policies.

1. Eligibility

To register as a Seller or Vendor, you must:

Be legally eligible to conduct business in India.
Provide complete, accurate, and up-to-date business information.
Maintain valid KYC documents and all applicable licences or registrations.
Hold GST registration wherever required under applicable law.
Ensure that all information submitted to ZACMART remains accurate and current.

The Company reserves the right to verify the authenticity of any information submitted during registration or thereafter.

2. Seller Account

The Seller is responsible for:

Maintaining the confidentiality of account credentials.
Restricting account access to authorised persons only.
Updating business information whenever changes occur.
All activities conducted through the Seller account.

The Company may suspend, restrict, or terminate any Seller account containing false, misleading, incomplete, or fraudulent information.

3. Product Listings

The Seller agrees that:

All product information shall be accurate, complete, and truthful.
Product images shall accurately represent the products being sold.
Prices shall be transparent and include applicable taxes where required.
Inventory information shall be maintained accurately.
Duplicate, misleading, deceptive, or spam listings are prohibited.

The Seller remains solely responsible for the accuracy of all product listings.

4. Product Quality & Regulatory Compliance

The Seller warrants that every product listed on ZACMART:

Is genuine and authentic.
Meets applicable quality and safety standards.
Complies with all applicable Indian laws and regulations.
Does not infringe any intellectual property rights.
Is legally permitted for sale in India.

The Seller remains solely responsible for product quality, certifications, warranties, labelling, safety, regulatory compliance, and customer claims relating to the products.

5. Pricing

The Seller has the right to determine product prices.

However, the Seller shall not:

Manipulate prices.
Publish misleading discounts.
Display false promotional offers.
Engage in unfair trade practices.
Artificially inflate or suppress prices.

The Company reserves the right to remove or suspend listings that violate pricing policies or applicable laws.

6. Orders

Upon receiving an order, the Seller agrees to:

Process orders promptly.
Dispatch products within the committed timeline.
Pack products securely.
Provide accurate shipping and tracking information.
Maintain adequate inventory to fulfil accepted orders.

Repeated order delays, cancellations, or fulfilment failures may result in Seller account restrictions.

7. Shipping & Delivery

The Seller shall be responsible for:

Proper packaging.
Timely shipment.
Compliance with courier and logistics requirements.
Delivering products in saleable condition.

Responsibility for the shipment remains with the Seller until the product is handed over to the designated logistics partner, where applicable.

8. Returns, Refunds & Cancellations

The Seller agrees to comply with the Company's:

Return, Refund & Replacement Policy
Cancellation & Refund Policy

Where a return is approved:

The Seller shall cooperate with the return process.
Returned products may be inspected before refund approval.
Refunds shall be processed in accordance with applicable Company policies.
Fraudulent or abusive return claims may be rejected.

9. Marketplace Commission & Settlement

Unless otherwise notified, ZACMART currently earns revenue through marketplace commissions agreed with Sellers.

Settlement of payments to Sellers shall be processed after deducting, where applicable:

Marketplace commission.
18% GST on the marketplace commission.
Payment gateway charges (at 2.36%).
TCS (Tax Collected at Source) under applicable tax laws.
TDS (Tax Deducted at Source) under Section 194-O of the Income Tax Act, where applicable.
Approved refunds.
Order cancellations.
Statutory deductions.
Other adjustments required under Company policies.

Settlement schedules may be updated from time to time and communicated through the Seller Dashboard or other official communication channels.

The Company may introduce additional marketplace services or service fees in the future after providing appropriate notice.

10. Taxes

The Seller shall be solely responsible for:

GST compliance.
Tax invoices.
Filing statutory returns.
Payment of applicable taxes.
Compliance with all tax laws.

The Company shall not be responsible for any tax liability arising from the Seller's business activities.

11. Prohibited Products

The Seller shall not list or sell products prohibited under applicable law, including but not limited to:

Counterfeit products.
Illegal products.
Expired products.
Stolen goods.
Dangerous or prohibited items.
Products infringing intellectual property rights.
Obscene or prohibited materials.
Any product restricted by Indian law.

The Company may immediately remove such listings without prior notice.

12. Intellectual Property

The Seller represents and warrants that:

All trademarks, logos, product images, descriptions, and content are owned by or legally licensed to the Seller.
Product listings do not infringe the rights of any third party.

The Seller grants ZACMART a non-exclusive, royalty-free licence to display, reproduce, publish, and promote product information solely for marketplace operations, marketing, and promotional activities.

13. Customer Support

The Seller agrees to:

Respond promptly to customer enquiries.
Cooperate in resolving customer complaints.
Maintain professional communication.
Provide reasonable after-sales support where applicable.
Honour applicable warranties and legal obligations.

14. Suspension & Termination

The Company may suspend, restrict, or terminate Seller accounts for reasons including but not limited to:

Fraudulent activities.
Sale of prohibited products.
Repeated customer complaints.
Policy violations.
Marketplace abuse.
Unethical business practices.
Regulatory non-compliance.

Termination shall not affect any legal rights or obligations accrued before termination.

15. Marketplace Operations

ZACMART operates as a technology-enabled digital commerce and marketplace platform that facilitates transactions between independent Sellers and customers.

Products offered through ZACMART may include:

Products sold directly by ZUDIMA Lifestyle Private Limited.
Products offered by authorised independent Sellers.
Products offered by approved brands.
Products offered by authorised marketplace partners.

The Company reserves the right to approve, reject, suspend, or remove any Seller, Vendor, or product listing in accordance with applicable Company policies.

16. Marketplace Disclaimer

Unless expressly identified as the Seller of a particular product, ZUDIMA Lifestyle Private Limited is not the manufacturer, importer, distributor, or owner of products listed by independent Sellers.

Each independent Seller remains solely responsible for:

•Product quality.

•Product descriptions.

•Pricing.

•Certifications.

•Warranties.

•Delivery.

•Customer support.

•Regulatory compliance.

17. Limitation of Liability

To the fullest extent permitted by applicable law, ZUDIMA Lifestyle Private Limited and ZACMART shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the Seller's products, services, or business activities.

ZACMART is provided on an "as available" and "as applicable" basis.

18. Indemnification

The Seller agrees to indemnify, defend, and hold harmless ZUDIMA Lifestyle Private Limited, its directors, officers, employees, affiliates, partners, and service providers against any claims, liabilities, damages, penalties, legal proceedings, losses, or expenses arising from:

Product defects.
Regulatory violations.
Consumer complaints.
Intellectual property infringement.
Misrepresentation.
Breach of this Agreement.
Violation of applicable laws.

19. Modification of Agreement

The Company reserves the right to amend or update this Agreement at any time to reflect changes in applicable laws, marketplace operations, technology, or business requirements.

Any revised version shall become effective from the date it is published on ZACMART.

Continued use of the platform after publication constitutes acceptance of the revised Agreement.

20. Governing Law & Jurisdiction

This Agreement shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising under or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of ZUDIMA Lifestyle Private Limited, unless otherwise required by applicable law.

21. Acceptance

By registering as a Seller or Vendor on ZACMART, you confirm that:

You have carefully read and understood this Agreement.
You agree to comply with this Agreement and all applicable Company policies.
You confirm that all information provided during registration is true and accurate.
You accept this Agreement voluntarily and without reservation.

Contact Us

For any questions regarding this Seller / Vendor Agreement or Seller registration, please contact the ZUDIMA Seller Support Team through the official Seller Support channels available on ZACMART.