CODE OF ETHICS

2. Product Representation

I will:

• Share only product information officially published or approved by the Company.
• Accurately describe product features, ingredients, usage instructions, and benefits.
• Never make false, misleading, exaggerated, or unverified claims.
• Never claim that any product can diagnose, treat, cure, or prevent any disease unless expressly authorised under applicable law.

3. Community Rewards Representation

I understand that Community Rewards are generated exclusively from eligible product purchases in accordance with the Community Commerce Distribution Model (CCDM).

Accordingly, I will never:

• Guarantee any income, profit, or financial success.
• Represent Community Membership as an investment opportunity.
• Promote ZACMART or the Community as a passive income program.
• Misrepresent the Community Commerce Distribution Model (CCDM).
• Suggest that Community Rewards are earned merely through registration, sponsorship, or introducing individuals.

4. Respect & Professional Conduct

I will:

• Treat customers, Community Members, Partner Stores, marketplace partners, Sellers, Vendors, and Company representatives with courtesy and respect.
• Maintain professional and respectful communication.
• Avoid abusive, discriminatory, defamatory, threatening, or offensive behaviour.
• Resolve disagreements responsibly and constructively.

5. Community Relationships

To maintain a healthy and ethical community, I will not:

• Encourage or attempt to persuade a Community Member to change their original Community Sponsor through deceptive or unethical practices.
• Interfere with another Community Member's customer relationships unfairly.
• Use intimidation, coercion, harassment, or high-pressure sales techniques.
• Misuse confidential customer or Community Member information.

Healthy competition based on customer service, trust, product quality, and customer satisfaction is encouraged.

6. Brand Protection

I will protect the ZUDIMA brand by:

• Using only Company-approved logos, trademarks, and marketing materials.
• Following all branding, advertising, and communication guidelines.
• Not creating websites, mobile applications, advertisements, or social media accounts that falsely appear to be official Company channels without prior written approval.
• Respecting the Company's trademarks, copyrights, and other intellectual property rights.

7. Product Pricing

Unless expressly authorised by the Company, I will not:

• Sell products below the officially published selling price where a minimum selling price policy applies.
• Publish false discounts or misleading promotional offers.
• Offer unauthorised incentives that undermine Company pricing policies.
• Sell Company products through unauthorised online marketplaces or digital platforms where prohibited by Company policy.

8. Legal & Policy Compliance

I will comply with:

Any other policies, operational guidelines, or official notices published by the Company from time to time.

9. Social Media & Digital Communication

When communicating online, I will:

• Share accurate, truthful, and responsible information.
• Clearly distinguish my personal opinions from official Company communications.
• Avoid publishing misleading product claims, earnings claims, or confidential Company information.
• Respect intellectual property rights and the privacy of customers, Community Members, and business partners.
• Communicate responsibly across social media, messaging platforms, websites, and other digital channels.

10. Confidentiality

I will protect confidential information belonging to the Company, customers, Community Members, Sellers, Vendors, Partner Stores, and business partners.

Confidential information shall not be disclosed, copied, or used for unauthorised purposes except where required by law or authorised by the Company.

11. Violations

Violation of this Code of Ethics may result in disciplinary action, including:

• Written warnings.
• Temporary suspension of Community Membership.
• Restriction or suspension of Community Rewards, where permitted by Company policies and applicable laws.
• Permanent termination of Community Membership.
• Recovery of improperly obtained Community Rewards where applicable.
• Legal action where appropriate.

12. Our Commitment

As a Community Member, I understand that my actions reflect upon the reputation of ZUDIMA Lifestyle Private Limited and the wider ZUDIMA Ambassador Community.

I commit to acting with honesty, integrity, professionalism, transparency, respect, and responsibility while helping build a trusted, ethical, and sustainable community commerce ecosystem.

Together, we strengthen a community founded on quality products, trusted relationships, responsible commerce, and long-term value for customers, communities, and business partners.