RETURN, REFUND & REPLACEMENT POLICY

ZUDIMA Lifestyle Private Limited ("ZUDIMA", "we", "our", or "us") operates ZACMART, its official digital commerce platform, and the ZUDIMA Ambassador Community (ZAC), the Company's official community program.

We are committed to delivering quality products and providing a fair, transparent, and customer-friendly return, refund, and replacement process.

1. Eligibility for Return or Replacement

A product may be eligible for return or replacement only under the following circumstances:

The product was received in a damaged condition.
The product has a manufacturing defect.
An incorrect product was delivered.
The product is missing components or accessories that should have been included.

To qualify, the product must:

Be unused and in its original condition.
Be returned with its original packaging, labels, seals, and accessories intact.
Be accompanied by the original invoice or proof of purchase.
Satisfy all applicable eligibility conditions published by the Company.

Products that have been opened, used, altered, or damaged after delivery due to misuse or improper handling may not qualify for return or replacement unless otherwise required by applicable law.

2. Return Request Period

Return or replacement requests must be submitted within 7 calendar days from the date of delivery.

Requests submitted after this period may not be accepted except where required by applicable consumer protection laws.

3. Return Verification Process

All return and replacement requests are subject to verification by the Company.

The Company may request:

Photographs or videos of the product.
Supporting documents.
Inspection of the returned product before approval.

The Company will communicate its decision after completing the verification process.

4. Refund Process

Where a refund is approved:

The refund will be processed through the original payment method or any other method determined by the Company.
Processing time may vary depending on the payment gateway, banking institution, or payment provider.
Shipping, delivery, convenience, or handling charges may not be refundable unless the return results from an error by the Company or where required by applicable law.

5. Community Reward Adjustments

Community Rewards under the Community Commerce Distribution Model (CCDM) are generated exclusively from eligible product purchases.

If an order is cancelled, refunded, reversed, returned, or otherwise becomes ineligible after Community Rewards have been credited, the Company reserves the right to:

Reverse the corresponding Community Rewards.
Recover Community Rewards from the recipient's Community Wallet.
Offset the recoverable amount against future Community Rewards or withdrawal requests.
Adjust Community Reward distributions associated with the affected transaction.

This applies to all Community Rewards associated with the transaction, including but not limited to:

First Qualifying Purchase Reward
Direct Community Rewards
ZAC Recognition Rewards
Partner Store Rewards
Any other Community Reward generated from the affected transaction

6. Non-Returnable Products

Unless otherwise required by applicable law, the following products are generally not eligible for return or replacement:

Products that have been opened or used.
Products with damaged, broken, or removed seals.
Products damaged due to improper storage, misuse, negligence, or handling by the customer.
Promotional, clearance, or specially designated non-returnable products.
Products specifically identified as non-returnable at the time of purchase.

7. Fraud Prevention

The Company reserves the right to refuse any return, replacement, refund, or Community Reward adjustment where fraud, abuse of Company policies, misuse of the platform, or suspicious activity is reasonably suspected.

The Company may take appropriate action, including account suspension, restriction, termination, recovery of Community Rewards, or other actions permitted under applicable laws and Company policies.

8. Policy Changes

ZUDIMA Lifestyle Private Limited reserves the right to modify or update this Return, Refund & Replacement Policy at any time to reflect changes in applicable laws, operational requirements, regulatory obligations, product offerings, or business needs.

Any revised version shall become effective from the date it is published on ZACMART and shall supersede all previous versions.

9. Contact Us

If you have any questions regarding this Return, Refund & Replacement Policy or require assistance with a return, refund, or replacement request, please contact the ZUDIMA Support Team through the official contact channels published on ZACMART.