PRIVACY POLICY

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process product orders, payments, and deliveries.
• Verify your identity and account information.
• Support community participation and operate the Community Commerce Distribution Model (CCDM).
• Calculate and distribute eligible Community Rewards.
• Manage community relationships and platform eligibility.
• Process withdrawals where applicable.
• Provide customer support.
• Send important service notifications and platform updates.
• Improve our products, technology, services, and user experience.
• Detect, prevent, and investigate fraud, abuse, or unauthorised activities.
• Comply with applicable legal, regulatory, tax, and accounting obligations.

3. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only where necessary with:

• Payment gateway providers
• Banking partners
• Logistics and delivery partners
• Technology service providers
• Government authorities, regulatory bodies, or law enforcement agencies where required by applicable law

Community Visibility

To support community operations, limited information may be visible to an eligible Introducer, including:

• Name
• Community Member ID
• Account Status
• Limited Community Activity Information
• Community Reward Eligibility

4. Data Security

We implement appropriate technical, administrative, and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, misuse, loss, or destruction.

While we use commercially reasonable safeguards, no internet-based platform or electronic storage system can guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our products and services.
• Maintain account and transaction records.
• Fulfil contractual obligations.
• Comply with applicable legal, tax, accounting, and regulatory requirements.
• Resolve disputes.
• Enforce our policies and protect our legal rights.

6. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Update or correct inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where legally permitted.
• Request information regarding the processing of your personal information.

Certain information may continue to be retained where required by law or for legitimate business purposes.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Improve website functionality.
• Enhance user experience.
• Analyse platform performance.
• Maintain account security.
• Personalise certain features and services.

You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform.

8. Children's Privacy

ZACMART and the ZUDIMA Ambassador Community are intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, regulatory obligations, or platform features.

Any revised version will become effective from the date it is published on ZACMART.

10. Contact Us

If you have any questions about this Privacy Policy or the manner in which we collect, use, or protect your personal information, please contact the ZUDIMA Support Team through the official contact channels published on ZACMART.