SHIPPING & DELIVERY POLICY

ZUDIMA Lifestyle Private Limited ("ZUDIMA", "we", "our", or "us") operates ZACMART, its official digital commerce platform, and the ZUDIMA Ambassador Community (ZAC), the Company's official community program.

We are committed to delivering orders safely, efficiently, and within reasonable delivery timelines while providing a reliable shopping experience for our customers and Community Members.

1. Order Processing

Orders are normally processed within 24 to 48 business hours after successful payment confirmation and order verification.

Processing times may vary due to:

Public holidays
Promotional campaigns
Peak shopping seasons
Inventory availability
Operational requirements
Other unforeseen circumstances

Customers are responsible for providing accurate delivery addresses, contact information, and other required details when placing an order.

2. Shipping & Delivery

Estimated delivery timelines vary depending on the delivery location.

Under normal circumstances, deliveries within India are completed within 3 to 7 business days after dispatch.

Delivery timelines are estimates only and may be affected by:

Courier availability
Weather conditions
Natural disasters
Government restrictions
Remote or difficult-to-access locations
Force majeure events
Other circumstances beyond the Company's reasonable control

3. Shipping Charges

Shipping charges, where applicable, are calculated during checkout based on factors such as:

Product weight
Package dimensions
Delivery destination
Courier charges
Promotional offers
Other applicable logistics costs

Applicable shipping charges will be displayed before the order is confirmed.

4. Order Tracking

Once an order has been dispatched, customers will receive shipment confirmation together with available tracking details through ZACMART, email, SMS, WhatsApp, or other supported communication channels.

5. Community Reward Eligibility

Community Rewards under the Community Commerce Distribution Model (CCDM) become eligible only after:

Successful payment confirmation.
Successful delivery of the order.
Completion of all applicable verification procedures.
Confirmation that the order has not been cancelled, refunded, reversed, or returned.

Eligible Community Rewards may include:

First Qualifying Purchase Reward
Direct Community Rewards
ZAC Recognition Rewards
Partner Store Rewards

Community Rewards are processed automatically in accordance with the Company's Compensation Plan and the Community Commerce Distribution Model (CCDM).

6. Returns, Refunds & Community Reward Adjustments

If an order is subsequently cancelled, returned, refunded, reversed, or otherwise becomes ineligible under the Company's policies:

The corresponding Community Rewards may be reversed.
Previously credited Community Rewards may be recovered from the recipient's Community Wallet.
The recoverable amount may be adjusted against future Community Rewards or withdrawal requests.
Necessary adjustments may be made to Community Reward distributions associated with the affected transaction.

These adjustments ensure that Community Rewards are generated exclusively from completed and eligible product purchases.

7. Delivery Issues

If an order is delayed, damaged during transit, lost, or delivered incorrectly, customers should contact the ZUDIMA Support Team as soon as reasonably possible.

The Company will make reasonable efforts to investigate and resolve delivery-related issues in coordination with the logistics or courier partner.

Resolution remains subject to verification, courier reports, and applicable Company policies.

8. Policy Changes

ZUDIMA Lifestyle Private Limited reserves the right to modify or update this Shipping & Delivery Policy at any time to reflect changes in applicable laws, operational requirements, logistics arrangements, product offerings, or business needs.

Any revised version shall become effective from the date it is published on ZACMART and shall supersede all previous versions.

9. Contact Us

If you have any questions regarding shipping, delivery, order tracking, or this Shipping & Delivery Policy, please contact the ZUDIMA Support Team through the official contact channels published on ZACMART.